Address:
Room 06A, Building Sydney,
City Plaza, ShiLiPu ChaoYang
District,
Beijing 100025 China
Tel
: 8610 5165 9878
Fax : 8610 6556 4336
E-Mail
: services@hugy.com.cn
Homepage 
Services Standard service basic
Services Standard service basic
Standard service basic
Enjoy Greater Peace of Mind with Enhanced IT Support |
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| HUGY Service Package is a comprehensive IT services assurance plan. Itsupports an extensive range of multi-vendor products and is multi-purpose, from troubleshooting to everyday operations. HUGY Service Package operates on pay-per-use service unit system where you are only debited for the actual service hours incurred, excluding traveling time. Cancellation is allowed and balance service units can be carried forward to the next two years. It offers you a risk-free partnership. The program offers phone and on-site support and either, prompt and reliable service is assured. Furthermore, our Quality Control unit will follow up on every closed incident to ensure that you are completely satisfied with our service. Enhanced with new value-packed features, HUGY Service Package guarantees your total peace of mind. |  |
How HUGY Service Package worksDepending on the size of your organization’s IT network and operations, you may have different support requirements. No matter what your needs, with HUGY Service Package, you have easy access to speedy assistance, either via the phone or on-site. Help-On-Line (HOL) - How it works for youWhat's appealing about HUGY Service Package is that you need only dial one number to gain access to IT support. We will respond within 3 rings. If you fax or e-mail, ?we will get back to you within 20 minutes. Every problem is classified as an Incident Call. Based on the nature of the problem, it is routed to the relevant support specialist. If the problem is successfully resolved over the phone, the incident is closed at this point. If not, it will be escalated to Help-on-Site. Help-On-Site (HOS) - How it works for youA support specialist will arrive at your site within 4 hours. If the problem is not resolved within 2 hours, a Supervisor will be alerted to monitor the situation. If there is non-resolution within 4 hours, a debrief will be held with a Manager to determine the next course of action. Besides their expertise and experience, our support specialists adhere to strict standard operating procedures, and have the added advantage of accessing the Help Desk database for successful and quick resolution. |
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