Service Package Basic provides:

Multi-vendor Coverage

The HUGY Service Package Basic program covers a multitude of IT products and brands, offering expertise on just about everything from desktops to networks to applications, even when the items are not purchased from HUGY.
HOS At A Maximum 4-hour Charge
Each Help-On-Site (HOS) incident involving hardware problems is limited to a maximum 4-hour charge, regardless of how much time our engineer spends in rendering resolution.

Multi-purpose Support

This one-source support service also offers great flexibility. You can use it to access a wide range of IT services, from systems upgrades to IT maintenance support, from staff training to installation of IT systems. Whatever the task you need to get done, speed and efficiency are hallmarks of our service.Pay-per-use Cost Efficiency

This block-based subscription package employs a service unit system. Basic Service Units are deducted only when services have been rendered so you enjoy tremendous cost efficiency.

A Risk-free Partnership

Basic Service Units can be used for up to 12 months.Service cancellation is allowed within the first 3 months, with unused credit balances refunded to the subscriber. No questions asked.

Next Business Day Response for HOS

If you have a problem that requires on-site support, rest assured that our engineer will be there within the next business day.