HUGY service Flow of business

• Investigate and Analyze the .customer’s requirement..
• Made the IT maintenance Proposal and Implement Plan for the customer.
• Discuss and sign the maintenance Contract with the Customer.
• Assign the engineer to serve on site.
• Check with The SLA and improve the maintenance level and quality.

  Hugy service solution—one step service
  

  HUGY service characteristic

• Provide the IT management Service based ITIL Policy
• Provide the IT Operation Service according to the MOF Framework, it include the Change management/Configuration Management/ case Management/Event upgrade process etc
• High Standard multi-level troop of professional service engineers and Rich service experience in the IT outsourcing business
• centralize and Complete technical service system
• Immediate and accurate grade of Service level Agreement monitoring system
• Highly comprehensive group of services thus giving the customer value-add

  HUGY Service Mode

  Choosing HUGY professional service, Customer can obtain technical service hot line or email to HUGY's service administrative center to propose service request. Our engineer will defer to your request to provide the specialized technical Support to you.
  The service Mode mainly includes:
• 5X8 or 7X24 Telephone support consultation
• 7X24 email support service
• 5X8 or 5X12 or 7X24 Help-on-site support service
• 7X24 remote management service
• 5X8 or 7X24 emergency event manage service
• 5X8 or 5X12 or 7X24 engineer outsourcing service